Privacy Policy
How Aster Pharmacy collects, uses and protects your personal information when you shop with us.
Last updated: [DD Month YYYY]Your data is protected
We use secure systems and limit access to the staff who need it to serve you.
We never sell your data
Your details are used to process orders and improve our service, nothing else.
You stay in control
You can ask to see, correct or delete your information at any time.
1Who we are
Aster Pharmacy ("we", "us", "our") is an online pharmacy that sells medicines, supplements, medical devices, mother and baby care and herbal products. This policy explains what personal information we collect through our website and how we handle it. By using our website or placing an order, you agree to the practices described here.
2Information we collect
We collect only what we need to process your order and support you.
| Type | Examples |
|---|---|
| Account and contact | Name, phone number, email address, delivery and billing address, password |
| Order details | Products purchased, order history, delivery instructions, returns and refunds |
| Prescription information | Prescription images or details you upload for prescription-only medicines |
| Payment information | Payment method and transaction status. Card details are handled by our payment provider and are not stored on our servers. |
| Technical data | IP address, device and browser type, pages visited, and cookie data |
| Communications | Messages you send through the contact form, email, phone or WhatsApp |
3How we use your information
- To process, pack, deliver and track your orders
- To have our pharmacists verify prescriptions and answer your questions
- To handle payments, returns, refunds and customer support
- To send order updates and, only if you agree, offers and health tips
- To keep our website secure, prevent fraud and fix technical problems
- To improve our products, services and website experience
- To meet our legal and regulatory obligations as a pharmacy
4Prescriptions and health data
Prescription details and any health information you share with us are treated as sensitive. They are used only to verify and fulfil your order and to give you pharmacist advice, and they are seen only by authorised pharmacy staff.
Please note: do not send sensitive medical details through the contact form or by email. Use the prescription upload at checkout or speak to our pharmacist directly.
7Data security
We use reasonable technical and organisational measures to protect your information, including secure connections (HTTPS), restricted access and trusted service providers. No online system is completely risk-free, so we also encourage you to use a strong, unique password and to keep it private.
8How long we keep your information
We keep your information only as long as needed to serve you, resolve disputes, and meet legal, accounting and pharmacy record-keeping requirements. When it is no longer needed, we delete it or make it anonymous.
9Your choices and rights
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or out of date
- Ask us to delete your information, where we are not required to keep it
- Unsubscribe from marketing messages at any time using the link in the message or by contacting us
- Withdraw your consent to optional uses of your data
To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within a reasonable time.
10Children
Our website is intended for adults. We do not knowingly collect personal information from children under 18 without a parent or guardian. If you believe a child has given us information, please contact us and we will remove it. Medicines for children should be ordered by a parent or guardian.
11Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make important changes, we will let you know on our website or by email.
12Contact us
Questions about this policy or your information? Reach us at:
- Email: care@asterpharmacy.com
- Phone: +92 000 0000000
- Address: [Your store address, City, Pakistan]